IT Support and Service Desk jobs -Crash Course for Beginners


Are  you looking for IT support Tier one  job ? Are you ready for Technical interview? Do you need to built your skills on IT Filed ? if yes , then you are in right course . here you will find everything you need to pass your technical interview. I have designed this course based on Questions and answers which covered all area that related to Technical support / Desktop support and service desk including Examples and real life scenarios 

These questions and answer suitable for job hunter and people who stuck in technical  interview . I have divided this course as below:

ITIL and Ticketing system :  ITIL, service request , incident , problem ,Workaround ,SLA and Ticketing System including Real life scenario

Active Directory : Domain, Workgroup, Domain controller, OU , how to reset password , create user account , RSAT tool….ect

Network: IP address , DNS, DHCP,Proxy server ,NAT router , switch ,Firewall , Antivirus , VPN , Network printer ,OSI model , ports number ,TCP/IP ….etc.

Outlook and backup : How to configure outlook ,OST file , PST file ,Archiving and outlook tool…etc

Troubleshooting :  Strategies to Troubleshoot issue ,  Network issue , hardware issue , software issue , security issue…ect

Who this course is for:

  • Beginner who looking for Tier one IT support/Desktop Support/Service Desk Positions
  • people who want to expand their IT knowledge
  • People who want to change their current IT Support position
  • Anyone who is going to face IT Support interview
Read more course:  Salesforce Certified Platform Developer I - Part One - Apex

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