Aftersale – Maintaining Relationships


Course details

Getting the sale is not the end of the sales process. Upselling, return business, network referrals, and so much more can be achieved when a salesperson continues to add value and develop a relationship after that first deal is closed. In this course, sales professional and prospecting coach Miles Croft helps you learn to continue relationship selling with all your existing customers, as well as recover from mistakes in delivery, whether they were your fault or not. Miles explains how account managers and other salespeople can develop connections with their prospects and customers after the initial sale has been made, to continue selling and expand your network even further. He presents a clear walk-through analysis of buying the perfect gifts, never letting a relationship “go rotten,” recovering from mistakes, and much more. Note: This course was created by Miles Croft. We are pleased to host this training in our library.

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Certificate of Completion

  • Showcase on your LinkedIn profile under “Licenses and Certificate” section
  • Download or print out as PDF to share with others
  • Share as image online to demonstrate your skill


  • Miles Croft The Honest Salesman 🤝 Coached 250k+ learners on LinkedIn Learning, Udemy and Listenable

    Miles Croft is a sales professional and prospecting coach.

    As a relationship manager at QuoStar, an IT consultancy, Miles specializes in business improvement utilizing IT solutions. Miles has been working as a sales professional for the majority of his career and in that time has prospected for software developers, PR firms, technology companies, cybersecurity vendors, estate agencies, and more. He has worked for small, developing businesses and startups right through to large FTSE 100 companies and has had customers in almost every sector imaginable.

    Miles also creates training videos to help salespeople and business owners develop the skills they need to retain their best customers and win new ones.



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Author: Ho Quang Dai

I am Ho Quang Dai, from Vietnam – A country that loves peace. I share completely free courses from major academic websites around the world. Hope to bring free knowledge to everyone who can’t afford to buy

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