IT Service Desk: Management Fundamentals – IT Service Training: Basics of Management
No service desk runs efficiently without proper oversight. Service desk managers are key to effective tech support teams and industry-proven methods and tools are key to manager’s success. IT managers need to manage the service desk staff and make company decisions about service desks. First, get familiar with different service desk staffing models and processes. Learn about the telephony systems and software-including social media management tools-that a service desk requires. Find out how to develop a system to ensure quality and define metrics to measure success. Plus, learn how to build important relationships with customers, within the team, and with other IT groups at your company. Instructor Fancy Mills has been helping technical support teams manage staffing and standard operating procedures for over 20 years. Let her help you develop your skills to manage your service desk and increase customer satisfaction.
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Language of instruction: English
Teacher: Fancy Mills
Level of training :, Secondary
Training Time: 2 hours + 38 minutes
File Size: 1390 MB
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